Policy

GNI Web Solutions POLICIES / TERMS OF SERVICE

OUR TWO BUSINESS DAY TIMELINESS GUARANTEE

Two Business Day Guarantee for the Mockup Phase – GNI Web Solutions takes pride in handling requests in a timely manner. Starting from the date of the project initiation as defined above, GNI Web Solutions will submit an initial mockup to the client within two  business days or the client will be entitled to a $100 discount off the second half of the initial web design fees. If the client requires modifications to the design or has other elements to mock up, such as custom animation, the same two business day guarantee applies on subsequent mockups starting from the time the feedback is given on the previous mockup.

Two Business Day Guarantee for the Build Phase – The build phase begins once the client has approved the mockup and has submitted all content and any other administrative needs (passwords, etc.). At that point, GNI Web Solutions will convert the approved mockup into website format and add the text for the home page and all sub pages within two business days or the client will be entitled to a $100 discount off the second half of the initial web design fees. This guarantee applies only to information-based sites. The turnaround time on e-commerce sites or websites with custom programming or other add-ons is based on the size of the project and the list of other projects in the development queue.

MOCKUP FEEDBACK – If the client does not give feedback on the design mockup within ten business days, by default, the mockup is approved. If the client later wishes to change the design,  additional charges may apply.

SITEMAPS OR PAGE NAMES – If the client fails to provide the requested list of web pages within ten business days, by default, GNI Web Solutions will assign page names. If the client later wishes  to change these page names, additional charges may apply.

ANY OTHER DELAYS - If more than 30 days have passed since the client signed the initial project agreement form GNI Web Solutions reserves the right to consider the project complete in its entirety, bill for the completed project, and bill for all future work. If client fails to do payment within 30 days then we will remove all website from server. Then we are not responsible for that and client need to pay again to upload website again in server.

NON-PAYERS - If the balance on a completed project has not been paid within ten business days, a 10% penalty will be added. For example, if the remaining balance on a completed project is $1,000, and that balance has not been paid within ten business days, the new balance on the complete project will automatically be increased to $1,100. Balances that are not paid within 30 days will be reported to a credit bureau. Balances that are not paid within 60 days will be turned over to a collections agency.

SEARCH ENGINE GUARANTEE

Most every client would like his/her website to rank high in search engine results for selected keywords, yet search engine results are determined by a multitude of constantly changing factors, third party search engines, and the amount and quality of competition on the world wide web. GNI Web Solutions guarantees certain search-engine friendly techniques will be used in the creating of each custom website, such as keywords in the title bar at the top of the browser, the meta tags in the hidden coding behind the scenes, and alternate text behind some images. If the keyword placement in these three areas is not to the client’s liking, GNI Web Solutions will change these three items to the client’s choices one time for free. Subsequent or additional changes will be billed at the standard hourly rate. Additional search engine optimization (SEO) services are available for additional fees. GNI Web Solutions cannot be held responsible for search engine results.

QUALITY GUARANTEE

We take pride in offering high quality services and professional customer service. While we make an effort to ensure every aspect of our service is to the client’s liking, we cannot control every variable. It is up to each client to regularly test the functionality of his/her website, email, and any other product or service to ensure everything works as desired. If any problem is discovered or error has been made, please report the problem to us immediately so we may take appropriate action. We cannot be responsible for perceived loss of revenue under any circumstances. Changes resulting from a client’s error and/or problems related to third party vendors or technology, such as hosting servers or browser software may result in additional charges.

CHANGES TO TERMS OF SERVICE

GNI Web Solutions reserves the right to change these terms of service at any time for any reason.